Communities, trust and organisational responses to local governance failure
pp. 143-162
in: Sean Watson, Anthony Moran (eds), Trust, risk and uncertainty, Berlin, Springer, 2005Abstract
Trust is a key element in all social relationships. In this chapter we look at how the level of trust affects the relationship between citizens, service users and the public sector, understood as both elected politicians and the professional bureaucracies which are engaged to carry out the wishes of dominant political groups.